Shop Policies

We ship to the United States as well as internationally, and make every effort to ship in-stock merchandise within 48 hours. We use the shipping method best suited to each situation and most goods will arrive in 8 to 10 days from the date shipped. Because we deal with many individual artists and craftspeople, there are sometimes delays in restocking - we’ll let you know in that event. Many items ship directly from the artist or manufacturer and therefore items ordered together may not arrive together. Please note: UPS and Federal Express do not deliver to P.O. Boxes, so we require a complete street address and phone number to ensure delivery.

Occasionally we get a rush of orders, especially during holiday seasons, which may cause us to be temporarily out of stock on a particular item. We will send you an email right away to inform you of the status of your order if an item is temporarily out of stock. 

Shipping and handling charges are based on the merchandise total of each order shipped to a single address. Please apply the following shipping rates for each address to which your order is being shipped. Certain items require additional freight and insurance, including (but not limited to) fragile, oversized, or overweight items. The figures below apply to the continental USA only.

Shipping and Handling Charges for US Delivery

$0 to $5.00$1.95
$5.01 to $12.00$2.95
$12.01 to $25.00$3.95
$25.01 to $50.00$4.95
$50.01 to 75.00$5.95
$75.01 to $100.00 $10.95
$100.01 to $125.00$12.95
$125.01 to $150.00$14.95
$150.01 to $175.00$16.95
$175.01 to $200.00$18.95
$200.01 to $250.00$20.95
$250.01 to $300.00$22.95
$300.01 and up$26.95

Shipping and Handling Charges for International Delivery

$0 to $24.9912.95
$25.00 to $49.9914.95
$50.00 to $99.9916.95
$100.00 to $149.99$18.95
$149.99 to $199.99$28.95
$200.00 to $249.99$30.95
$250.00 to $299.99$39.95
$300.00 up$49.95

Additional shipping charges may apply on specific oversize products. If your purchase requires oversized shipping, those charges are applied in addition to the standard shipping and processing charges outlined above.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.

PRODUCT INFORMATION

As a retailer, The Pit Bull Princess does not offer additional or concurrent warranties on the products we sell.

RETURN POLICY

Returns may be made within the first 10 days of receipt of merchandise, unless otherwise noted in the item description. Items must be returned in the same condition as they were received. We reserve the right to reject any return if the condition of the returned item is clearly different and/or unsellable based on the condition when the product was sent. Shipping and handling charges will not be refunded. It is the customer’s responsibility to pay shipping to return merchandise. A refund will be issued to the customer within 10 business days of receipt of the returned merchandise.

Returns will NOT be issued for packages that are confirmed "delivered" by USPS.

Custom Orders or personalized orders are not returnable. It is the customer’s responsibility to confirm specifics on orders prior to placing order.

Report damaged goods or discrepancies to The Pit Bull Princess immediately upon receipt. Damaged items will be replaced as soon as possible.